A relatively common occurrence is for a user on your organization to purchase a plugin license using their personal email address instead of a shared email. This works fine until the user leaves your organization and their email is removed. If you know the password of the plugin account you may log in and change the email address under Account Details. The following process will allow you to regain access to the plugin account as well as change the email address to a shared … [Read more...]
Category: Clients
Newly Imagined Support Area
We are very pleased to announce that the new support area for PRO members is now live and ready to serve you. Using mass user data based on user interactions with the previous support area, we redesigned everything from the ground up to create an extremely efficient and useful support experience. Combining information Instead of multiple landing pages and various widgets for finding links to documentation, we've combined all information about support for PRO members and basic users all … [Read more...]
Removing Legacy License Support
As I'm sure you have heard by now, we launched a brand new license system back on May 26th, 2019. This system opened up new possibilities for things like subscriptions as well as making support more effective and personalized to each user. While the legacy system served it's purpose well for more than 5 years, this new system will grow with us and is expected to remain in place indefinitely. Now it is time to say goodbye to the Legacy License system. This will free up resources for us to … [Read more...]
Support Area For PRO Customers
Earlier today the brand new support area officially went live! This was a large undertaking that began last year with the following goals in mind: Allow users to search documentation for answers to their questions. Allow users to get answers to questions without waiting for contact form responses. Reduce the number of duplicate questions. Allow users to share sensitive information to support staff without sharing it to the world. Create an official one-stop location for … [Read more...]