A relatively common occurrence is for a user on your organization to purchase a plugin license using their personal email address instead of a shared email. This works fine until the user leaves your organization and their email is removed. If you know the password of the plugin account you may log in and change the email address under Account Details. The following process will allow you to regain access to the plugin account as well as change the email address to a shared … [Read more...]
Taking Privacy Seriously
We spend hundreds of hours each year making sure our systems, customers' information, and customers' identities are protected. While we have always taken our users' privacy seriously, this quarter we decided to take things to a whole new level when it comes to protecting our plugin customers. Cookie Settings Previously we had our cookie policy written within our Privacy Policy. Now it lives on its own page and contains much more information about how we use cookies. We've also added a … [Read more...]
Mobile Menu Reimagined
As part of our continued quest to bring a one-of-a-kind mobile experience to our users, today we have released our completely redesigned mobile menu. For years we have had a typical accordion style menu for mobile devices, but we just weren't happy, so we came up with something quite a bit different. Footer Bar Viewing the site from a mobile device will automatically remove the header menu in favor of a fixed footer bar containing icons which bring you to the most used sections. We … [Read more...]
The Journey Continues to Two Million Downloads
It seems like only yesterday (actually 2 years ago) that we published our Journey To One Million Downloads post. This week we hit another milestone! We have now had over 2,000,000 downloads of our plugins! During the past two years our plugins have changed so much they are hardly recognizable from their original form. Our technology stack has changed, our processes have changed, our team has grown, even our entire upgrade/licensing system has changed. The greatest (and coolest) change … [Read more...]
Newly Imagined Support Area
We are very pleased to announce that the new support area for PRO members is now live and ready to serve you. Using mass user data based on user interactions with the previous support area, we redesigned everything from the ground up to create an extremely efficient and useful support experience. Combining information Instead of multiple landing pages and various widgets for finding links to documentation, we've combined all information about support for PRO members and basic users all … [Read more...]
Happy Birthday OnPoint Plugins
Today is the day the newly formed OnPoint Plugins corporation becomes a reality. While we have been in "soft launch" status for a few months, the official grand opening is today! Brief history This all started back in 2008 when I (Mat Lipe) founded the company called "Lipe Imagination." While web development was an offered service, the company's main focus was computer support. Can you believe the company's website actually looked like this Fast forward to 2011 when I joined the … [Read more...]