OnPoint Plugins

← Back to support

License is invalid, Either re-download the plugin-or or purchase a license

Resolved

Requested: 3 months and 1 week ago

Hi, I’ve got a message that says Advanced Sidebar Menu plugin is invalid, Either re-download the plug-in or purchase a license.

I keep installing the dowloaded plugin, but the message doesn’t go away?

Not sure what to do, thanks!!

  1. Hi Rupert,

    I have confirmed your license is valid and the endpoint if returning a successful response when using your license.

    Here are some basic instructions for updating to the new license structure in case you need them. Otherwise, if you have complete the listed process and you still see the error, here are a couple things to try:

    1. Flush all caches including object cache.
    2. Visit your Dashboard Updates screen and click the “Check Again” button.

    Hope this helps clear up the issue!

    Mat Lipe

Respond