Hi,
I updated to the new version of your plugin today. But now the page content and post content fails to load, giving me a white screen and no footer – basically, everything after the widget loads, fails.
Is this a conflict between theme and plugin? Or a plugin issue?
Thanks, Thomas
Thomas
2 years and 6 months agoLogin details below.
OnPoint Plugins
2 years and 6 months agoHi Thomas,
Looking at your site, nothing jumps out that would cause the error. Are you able to provide the PHP error log from your server?
Otherwise, the issue may be a conflict with a previous customization of this plugin if applicable. Was this plugin extended in some way?
Thomas
2 years and 6 months agoWhen you say nothing appears to be out of place, what are you seeing? On the URLS provided, there should be widget sidebar powered by the plugin which isn’t showing. I am making the assumption that the error is there because a temporary menu placed above it in the page theme template is showing, but nothing thereafter. I’ve provided the PHP error log privately – although nothing from the plugin is mentioned.
Thomas
2 years and 6 months agoSee also:
Thomas
2 years and 6 months agoFurthermore, deactivating the plugins allows the pages to load.
OnPoint Plugins
2 years and 6 months agoHi Thomas,
I tracked down the issue to the widget using very old data for the number of levels to display.
I patched the PRO version to support old data without breaking, and released version 8.0.1 just now which resolves the issue.
Have a great day!
Thomas
2 years and 6 months agoThank you very much sir!
At some point over the Summer break, I’ll look at reconfiguring the widget. I really appreciate your time, especially as it’s for a school site used quite heavily by parents in recent times.