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Update failed

Resolved

Requested: 4 years and 4 months ago

Tried updating Advanced Sidebar Menu Pro, but update failed. Advanced Sidebar Menu updated fine.

Plugin: Advanced Sidebar Menu

  1. OnPoint Plugins

    4 years and 4 months ago

    Hi Pete,

    I can’t explain why the update is failing on your site. Just to make sure everything was working on our side I updated the plugin on a few other sites/servers and everything completed like normal.

    It appears to be something related to your specific host or environment. Since you are hosting with WPEngine you may be able to open a ticket with them and see if they know why it is failing.

    Otherwise, you could download a fresh copy of the new version, delete the installed plugin, and upload the new version.

    Have a great day!

    Mat Lipe

  2. peterb

    4 years and 4 months ago

    Hi Mat,

     

    Thanks. I installed a fresh copy and it’s working fine. If I have an issue updating in the future, I’ll contact WP Engine.

     

    Pete

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