OnPoint Plugins

← Back to support

Sidebar menu plugin – bug with menu items

Resolved

Requested: 7 months and 4 weeks ago

We are using Sidebar menu plugin and we have an issue with menu display – one of the items has appeared out of nowhere and we can’t remove it 🙂

  1. Hi Arturas,

    I took a look at your site and “Žirniai, Pupos” appears to be a page that has “LabÄ«ba un labÄ«bas produkti” as it’s parent. Because it redirects, it appears to be some kind of placeholder. Maybe an old page which is no longer needed?

    I can’t see too much information about the page on the front end but if you would like to provide access to the admin panel through the private information I can tell you more about what is going on.

    Mat Lipe

  3. Hello!

    Thank you for your response! We have excluded this page from showing using “Advanced Sidebar Menu” meta box, but it still shows up. Would you be able to access our admin? Please contact me so I can create admin access for you.

  4. Hi Arturas,

    It appears like you may have excluded the “Zirņi, Pupas” instead of the “Žirniai, Pupos” page.

    Yes. I am able to access your admin if you would like to create a temporary administrator account and provided the information via the Private Information field.

    Have a great weekend!

  5. Hi Mat!

    I have checked, we have excluded the right page, perhaps it is some kind of bug that I can’t figure out.
    I’ve created an account for you, please take a look.

    Thank you!

  7. Hey Mat!

    I have checked and now “Zirņi, Pupas” page is not displayed in Sidebar menu / although “Exclude” checkbox is not checked… would you be able to track this down?

  8. Looks like it may be excluded via your widget settings. I can see you have 28310 excluded which is one of the related translations and may be affecting the display. I am unable to access your widgets, so I can’t say for sure.

    I also noticed you are on fairly old versions of this plugin. If removing the widget exclusion does not fix the issue, updating both basic and PRO to the current versions will make debugging easier.

    Have a great night!

  9. Mat, I’ve updated widget settings and removed 28310 exclusion, now everything appears correctly!
    Thank you so much for your help and prompt responses! 🙂

Respond