We are using Sidebar menu plugin and we have an issue with menu display – one of the items has appeared out of nowhere and we can’t remove it 🙂
Sidebar menu plugin – bug with menu items
Resolved
New Response
You must be logged in to respond. Only PRO members are allowed to respond to support requests.
OnPoint Plugins
2 years and 10 months agoHi Arturas,
I took a look at your site and “Žirniai, Pupos” appears to be a page that has “LabÄ«ba un labÄ«bas produkti” as it’s parent. Because it redirects, it appears to be some kind of placeholder. Maybe an old page which is no longer needed?
I can’t see too much information about the page on the front end but if you would like to provide access to the admin panel through the private information I can tell you more about what is going on.
Mat Lipe
OnPoint Plugins
2 years and 10 months agoYou may exclude the page from all menus using the “Advanced Sidebar Menu” meta box found on page edit screens.
arturas
2 years and 9 months agoHello!
Thank you for your response! We have excluded this page from showing using “Advanced Sidebar Menu” meta box, but it still shows up. Would you be able to access our admin? Please contact me so I can create admin access for you.
OnPoint Plugins
2 years and 9 months agoHi Arturas,
It appears like you may have excluded the “Zirņi, Pupas” instead of the “Žirniai, Pupos” page.
Yes. I am able to access your admin if you would like to create a temporary administrator account and provided the information via the Private Information field.
Have a great weekend!
arturas
2 years and 9 months agoHi Mat!
I have checked, we have excluded the right page, perhaps it is some kind of bug that I can’t figure out.
I’ve created an account for you, please take a look.
Thank you!
OnPoint Plugins
2 years and 9 months agoHi Auturus,
I have tracked down the displayed page to some kind of duplicate page created by WPML.
I’ve updated the “Exclude this page from the Advanced Sidebar Menus” checkbox and it is no longer showing up in the menu.
Have a great night!
Mat Lipe
arturas
2 years and 9 months agoHey Mat!
I have checked and now “Zirņi, Pupas” page is not displayed in Sidebar menu / although “Exclude” checkbox is not checked… would you be able to track this down?
OnPoint Plugins
2 years and 9 months agoLooks like it may be excluded via your widget settings. I can see you have 28310 excluded which is one of the related translations and may be affecting the display. I am unable to access your widgets, so I can’t say for sure.
I also noticed you are on fairly old versions of this plugin. If removing the widget exclusion does not fix the issue, updating both basic and PRO to the current versions will make debugging easier.
Have a great night!
arturas
2 years and 9 months agoMat, I’ve updated widget settings and removed 28310 exclusion, now everything appears correctly!
Thank you so much for your help and prompt responses! 🙂