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Purchased update but does not install correctly

Resolved

Requested: 2 years and 9 months ago

Installed plugin but get a report Your Go Live Update Urls PRO license is invalid. Either re-download the plugin or purchase a license now.

Re-installed, Re-downloaded and still get the same message

Please can you let me know if there are any issues

Plugin: Go Live Update Urls

  1. OnPoint Plugins

    2 years and 9 months ago

    Hi Stef,

    I tracked this down to an issue where the billing email did not match from the subscription to the production permissions in the database. This can happen when a billing emails is changed and the corresponding subscription is changed as well.

    I updated the database row to match the current billing email used for your subscription and everything matches now.

    The next time your site checks for updates it will receive a valid response and this message will go away.

    Have a great day!

    Mat Lipe

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