OnPoint Plugins

  • Plugins
    • Advanced Sidebar Menu
    • Go Live Update Urls
  • About
    • Services
    • Showcase
  • Blog
  • Contact
  • Support
  • Log In
← Back to support

Expired/Cancelled License Warning

Resolved

Requested: 5 months and 3 weeks ago

I have renewed my license and I keep getting the “Your Advanced Sidebar Menu PRO license was cancelled! Either remove the plugin from your site or purchase a new license now” warning.

Plugin: Advanced Sidebar Menu

  1. OnPoint Plugins

    5 months and 3 weeks ago

    Hi Lazaros,

    I double checked the responses from the license endpoint and it appears to be sending a “active” response for your plugin.

    Most likely, the status of the cancelled subscription is cached in your install. Here are a couple of ways to clear the plugin caches:

    1. Go to the “Plugins” screen in your WordPress admin.
      1. If the cache has not been cleared in the past hour, it will clear by viewing the screen.
    2. Go to the “Updates” screen below “Dashboard” in your WordPress admin.
      1. If the cache has not been cleared in the past 60 seconds, it will clear by viewing the screen.

    If clearing the cache does not work, please let us know and we’ll investigate further.

New Response Cancel reply

You must be logged in to respond. Only PRO members are allowed to respond to support requests.

© 2023 · WordPress Development · Terms Of Service · Privacy Policy · Cookie Policy · Log in

  • Plugins
  • Blog
  • Contact