I purchased a licence a while back but I haven’t used it in a while. When I activate the Pro version of the plugin the menu completely disappears. Any assistance appreciated
It appears that somehow the data which holds the list of excluded pages does not match the expected format. According the to results of the excluded pages the following pages are currently excluded from all menus.
School History
Principal’s Message
Vision and Mission
Staff
However, when I look at the meta data on the individual pages, they are currently not set to be excluded.
So far I have been unable to explain exactly how this happened but my guess is that a while back a fix/improvement was made to properly delete the meta data when a page is not excluded which was missed due to the plugin not being active for a while.
The first thing to try is to go the pages listed above and complete the following process.
Edit the page
Mark the “Excluded” toggle to excluded within the “Advanced Sidebar” panel.
Click “Update” to save the page.
Mark the “Excluded” toggle to not excluded with the “Advanced Sidebar” panel.
If that doesn’t work, it would be super helpful if you could provide us either temporary site access or a database dump through the private information so we can take a closer look.
Have a great day!
William Hourihan
Sorry, I didnt see a notification of your reply. I did that and it sorted the issue. Any new pages I create appear automatically. Thanks for your help!!
Ryan OConnor
We have experienced something similar on at least three websites within the last few weeks, where we lose the sidebar out of the blue for only one section of a site. The plugin has been active the entire time, so we think it is due to a recent plugin update. The fix explained above works for us, but we have to do it on the Parent page of the section that is missing the sidebar and it fixes the child pages.
Hello,
We were able to track down an issue with the excluded toggle not properly saving under certain conditions. The issue was introduced in PRO version 9.4.2.
The issue has been patched and made it into today’s release of version 9.5.0. Please update the basic and PRO versions to 9.5.0 and let us know if you have any issues.
Note: Version 9.5.0 does not retroactively resolve any pages which were unintentionally set to be excluded. The manual steps listed above may be used to resolve any remaining unintentional exclusions.
Hi William,
It appears that somehow the data which holds the list of excluded pages does not match the expected format. According the to results of the excluded pages the following pages are currently excluded from all menus.
However, when I look at the meta data on the individual pages, they are currently not set to be excluded.
So far I have been unable to explain exactly how this happened but my guess is that a while back a fix/improvement was made to properly delete the meta data when a page is not excluded which was missed due to the plugin not being active for a while.
The first thing to try is to go the pages listed above and complete the following process.
More information on excluding pages may be found here.
If that doesn’t work, it would be super helpful if you could provide us either temporary site access or a database dump through the private information so we can take a closer look.
Have a great day!
Sorry, I didnt see a notification of your reply. I did that and it sorted the issue. Any new pages I create appear automatically. Thanks for your help!!
We have experienced something similar on at least three websites within the last few weeks, where we lose the sidebar out of the blue for only one section of a site. The plugin has been active the entire time, so we think it is due to a recent plugin update. The fix explained above works for us, but we have to do it on the Parent page of the section that is missing the sidebar and it fixes the child pages.
Hello,
We were able to track down an issue with the excluded toggle not properly saving under certain conditions. The issue was introduced in PRO version 9.4.2.
The issue has been patched and made it into today’s release of version 9.5.0. Please update the basic and PRO versions to 9.5.0 and let us know if you have any issues.
Have a great day!