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site is not the same after reinstalling backup

Resolved

Requested: 9 months and 2 weeks ago

after i backed up the site & reinstalled it, it did not save the configuration of advanced sidbar in the widgets.

i have since added some more pages & it shows 2 different pages with the new links for the new pages being added & not.

i have played around with the configuration for the advanced sidebar plugin but it does not make any difference.

i have enclosed the urls below

 

i have cleared the site cache.

 

Plugin: Advanced Sidebar Menu

  1. Avatar for OnPoint PluginsOnPoint Plugins

    9 months and 1 week ago

    Hi Mark,

    It is difficult for me to see what is going on because the caching plugin active on your site disables the debugging tools that Advanced Sidebar Menu provides. That being said, I believe the menu options you are looking for are:

    • Display highest level parent page = checked
    • Always display child pages = checked
    • Display levels of child pages = 5
    • Display the current page’s direct family only = unchecked

    These are the options which have been used in other areas of your site to achieve the similar result.

    Please let me know if I can help adjust the menu further.

  2. Avatar for mark kestermark kester

    9 months and 1 week ago

    please see below

  3. Avatar for OnPoint PluginsOnPoint Plugins

    9 months and 1 week ago

    Hi Mark,

    Because only the old page is affected, the issue is most likely either:

    1. A cache somewhere not updating for the page. You could try updating the content of the page just to see if the cache clears.
    2. Different menu settings used on the old page, like it is using a different widget or block.

    Disabling the cache plugin would likely allow me to see the exact settings being used to render the menu so I can rule out anything there. It may also resolve the issue.

  4. Avatar for mark kestermark kester

    9 months and 1 week ago

    please see below again

  5. Avatar for OnPoint PluginsOnPoint Plugins

    9 months and 1 week ago

    Hi Mark,

    It seems your site is using some kind of page caching because the URL for your .css files is pointed to a wp-content/cache/wpfc-minified directory. I’m not familiar with your caching plugin but my hunch is this is happening:

    1. The cache plugin is generating a page cache for your site’s pages.
    2. The page cache is stored in static files on your server, most likely in the `wp-content/cache/wpfc-minified directory.
    3. Pages are being served from the cache directory using rules in either .htaccess or configured on the server.
      1. I believe that plugin calls this the “Mod_Rewrite” option.

    This would explain why the menus are not updating and why the old cached pages are now showing up broken with the cache plugin deactivated. It would also explain why the cache is not clearing after you restored from a backup which does not know about old cached pages.

    To resolve, you may need to manually delete the cached page files from the server if the plugin is not working to delete the cache.

  6. Avatar for mark kestermark kester

    9 months and 1 week ago

    please see below again 2

     

     

  7. Avatar for OnPoint PluginsOnPoint Plugins

    9 months and 1 week ago

    Hi Mark,

    Yes, please delete the entire cache folder to clear out issues caused by old cached pages. I can see the pages with problems were cached on 11-04-24.

     

  8. Avatar for mark kestermark kester

    9 months and 1 week ago

    please see below 3

  9. Avatar for OnPoint PluginsOnPoint Plugins

    9 months and 1 week ago

    Hi Mark,

    I’m afraid there is still something going on with your site’s cache which is not related to the Advanced Sidebar Menu plugin.

    Looking at the source for the messed up page, I still see the WP Fastest Cache tag at the bottom indicating it was cached on 11-04-24 and has not yet been cleared.

    <!– WP Fastest Cache file was created in 0.18470907211304 seconds, on 11-04-24 0:45:50 –>

    One of 2 things is likely happening:

    1. Your server has a secondary page cache like Varnish or Cloudflare which also needs to be cleared.
    2. The WP Fastest Cache page cache is stored in another location which must be cleared.

    I’m really just guessing based on experience with other caching plugins. The plugin support for the WP Fastest Cache plugin will likely be able to help more than I can.

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