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Requesting Support

PRO Customers

PRO customers may submit a request using the support area. Requests are typically answered with 24 hours excluding weekends and US holidays.

PRO customers receive the following:
  1. Requests are given a top priority over any other requests.
  2. In depth troubleshooting.
  3. In depth guidance.
  4. Styling and site integration instruction and assistance.
  5. Plugin extending/filtering assistance.
  6. Site assistance.

Free Plugins

The best way to get support for free plugins is to create a thread on the wordpress.org forum for the matching plugin. Support requests for free plugins are typically answered within 1 week. Free support includes basic bug fixing. The level of support may vary depending on availability.

Here are links to the wordpress.org forum:

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If you are a free plugin user and would like priority support, you may purchase it anytime.

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